Perhaps you’ve been frustrated by a host who didn’t keep your software updated and you got ‘hacked’. Or maybe when you needed help, your support responded with ” … sorry, we can’t do that, but here is some documentation … “ Or maybe your website simply isn’t performing or converting as expected and you’re not sure why.
In that case, you’re in the right place.
I’m Dustin JC and I’ve been managing and developing business websites for over 16 years. I know you don’t have time to worry about your hosting, keep your software updated, backup your website or deal with a hacked server. After all, you have a business to run. You need to know someone you trust is taking care of it and knows what to do if something goes wrong. More important, you need to know your website is doing what it was intended to do: Drive the growth of your business.
Klovera was designed with these things in mind.
Of course, my team and I will make sure your website is fast, secure and reliable — which is critical. However, where the magic happens is with flexible multidiscipline support that takes the time to learn your business. Pair this with regular website reviews and strategic planning and you have a real formula for growth.
All of our plans include fully managed hosting on one of our balanced Cloud Servers. Once traffic hits ~10,000+ pageviews per day we will migrate you to a private, semi-dedicated or dedicated server depending on your unique situation.
Tier III data centers
All of our server operations are located in the Equinix IBX and use a multihomed network to Sprint, nLayer, ServerCentral, PCCW, LimeLight Networks, Savvis, Level 3 and Hurricane Electric.
Klovera uses specialized tools to determine the health of key software processes on your server and has configured auto-restarts should anything hang or go wrong.
Backups on our network are run daily and transferred to a separate server via a private connection as to not impact bandwidth or performance. After 7 days the oldest backup is replaced by the newest.
Before making any core software upgrades we will take a snapshot backup of your website. This allows us to immediately roll-back to a working version of your site if anything goes wrong.
For ultimate protection we will store a copy of your backups at a different location. It’s your option to have these stored in an alternate data center or we can coordinate a courier of external drives to secure locations of your choosing.
We support CDN providers such as CloudFlare, Amazon S3, Amazon Cloudfront, etc. However, with the speed of our network and optimized configurations a CDN may not be needed.
Fastest Hardware Nodes Available
The fastest CPUs (Xeon 800FSB 3.0 to 3.6GHz and Opteron 248 and 250 processors), 8Gig of DDR333 or DDR400 ECC Registered RAM, the fastest disk IO utilizing RAID10 disk arrays, the fastest network connectivity with 2xGigabit Ethernet connections per hardware node, and the fastest and most redundant backup solutions to near-line RAID6 protected servers.
Security & Monitoring
Klovera utilizes years of experience plus input from multiple third parties to create configurations and settings that keep the bad guys away without getting in your way.
Server Side Scanning
Every four hours we crawl your website to identify any infections. Once per day we scan every file and directory looking for any sign of compromise.
Klovera uses specialized 24/7 monitoring tools and staff on hand to ensure maximum uptime and responds to issues as they arise.
24/7 Security Monitoring
If your website gets hacked, we will know the second it happens. Notifications are sent directly to us so we can act quickly.
We check over 134 blacklists daily for listings including Google, Norton, McAfee, ESET, PhishTank, Yandex, SiteAdvisor, and Opera (by AVG).
Brute Force Protection
Brute force login protection at every level, from server logins to your WordPress or Joomla login. This keeps out bots that try to log into your site.
If anything looks suspicious Klovera’s intelligent firewall will automatically block access and notify support for any further action.
DOS & DDOS Protection
Denial of Service protection will keep you website up and running during an attack.
Spam comments will be blocked and removed from your website.
All new websites on our network are set up with basic SSL encryption for privacy and security. SSL upgrades, including EV SSL, are available for an additional fee.
Support & Maintenance
Klovera’s approach to support is simple and unique. If something needs to be done in relation to your website and it is within our ability, we take care of it. Period. This includes the maintenance/management features listed below plus: Content updates, Q&A, screen-shares, remote training, user management, plugin/extension installation, troubleshooting, ACL, vendor collaboration, API integration, DNS management, research & reporting, custom coding, etc. In short, support includes virtually everything except graphic design, user interface design, user experience design, new plugin/app/extension development, copywriting & marketing.
Core Software Updates
Keeping software updated is critical to the security of your website and it’s users. Every website that does not keep its software updated will be hacked. It’s not a matter of if. It’s when. This is why software updates are a core part of our service.
Plugin / Extension Updates
Just like core software, keeping extensions updated is critical to your website security. When an update or patch is released by the developers we will install it for you.
Break / Update Fixes
Anyone who has updated Joomla or WordPress knows that things do not always go as planned. We check your site after every upgrade and work to fix any incompatibilities that may arise. If for some reason the issue cannot be resolved, we immediately restore from the snapshot backup that was taken moments before the upgrade attempt and notify you.
If anything manages to get past our defenses we will be the first to know about it and move quickly to clean the infection before the search engines or blacklists take notice.
If for any reason your website or IP address ends up on a blacklist we’ve got you covered. We will identify the source of the listing and work with them on your behalf to get it removed as quickly as possible.
Domain Name Management
We will make sure your domains do not expire, handle any transfers, manage DNS settings and keep registration & contact information up to date. Contact Privacy optional. Each individual domain name we manage for you is an additional $2.50/month ($30/year — includes renewal fees).
Software License Management
Most websites today utilize several 3rd party developer plugins each with their own fees, account logins and update procedures. We maintain developer licenses for many popular plugins and extensions which allows us to license a bulk amount of sites at a reduced rate. A savings which is passed onto our customers. For software that requires individual website licensing, we will license them on your behalf and use the access to keep your site updated*.
Strategic Planning for Growth
Here’s where we take a look at what is working (and what isn’t), solidify your goals and define clear steps to getting there. This is handled directly by Klovera’s founder, Dustin JC and occurs in 2 structured formats.
Meetings with Dustin are remote, typically run 45-mins to an hour and are action based. More focused on-site meetings that run several hours (up to a full day) are available for an additional fee.
Website Audit & Analysis
A page-by-page analysis of your website where we identify specific steps to take to improve design, navigation, layout, content, SEO, CTAs, onboarding, funnels, conversions & more. All wrapped into a 100% actionable plan designed to take your site from where it is now to a higher-performing, higher-ranking, more profitable business tool.
All management plans include free Balanced Cloud Server hosting on the Klovera network. For sites with over 10,000 pageviews per day Shared VPS, Semi-Dedicated and Dedicated servers are available for an additional fee. Like your current host? That’s cool by us! Some of our clients have a great hosting setup elsewhere and utilize our management services to make things even better.
The first step is to apply for a Klovera plan below.